Lost phone: great SQ service, crappy Three service

Just arrived in New Delhi. Managed to lose my phone on the HKG-SIN leg of the flight. I have to say the SQ stewardesses and stewards were wonderful. They practically turned the plane upside down, ripping up seat cushions, to help me find my phone. They took down all my details just in case it turns up. I was looking really dejected while desperately trying to look up the Three customer service number online when three of the SQ staff walked by and gave me a few comforting words. I really appreciate that about SQ, and this is not the first time that their staff have been so attentive. This was the exact opposite experience I got from Three (my mobile service provider). I needed to call them to cancel my phone line and then courier a new sim card to my hotel in Delhi. It took me five calls and at least S$50 of call time to get through to them without being put on hold and then subsequently cut off. In the end, they could not send me the new sim card. I have no idea why other than the fact that they're not willing to pay courier charges, but I would have been more than happy to pay for it. In the end, they suggested I fax them my ID copy and an authorization letter authorizing a friend to pick up my sim card from one of their shops and have the friend courier the sim card to me. So what customer service are they providing?? As soon as I get back, I'm going to switch providers. Fortunately, Imperial concierge is going to help me get a new phone in the morning (they tell me a simple Nokia handset costs the same as renting one for a few days) and local sim card (to which I can forward my calls).

It's weird; I feel so insecure without a mobile phone, especially when travelling. It's like walking around with no cash or credit cards. I am so dependent on mobile communication. Anyway, time to catch a few winks. It's been such a long day alreaady.