Post-Typhoon Bliss & Found by a Trufflepig!
On the line of rare and unexpected occurences, yesterday morning, I got an email from a guy called Charlie Scott who was in town after a research trip through SE Asia. He said he had chanced upon WANLILU Play's website and discovered that our two companies do the exact same thing and share the same sensibilities and taste. Normally, in most industries, this is either no big deal (because it's such a common business) or cause for concern (because they're competition). But for me, going through Trufflepig's website was akin to finding a soulmate. For the longest time, we've felt like we've been the only fools to operate a travel planning business by charging only planning fee instead of taking commissions from suppliers and planning every single bespoke trip from scratch rather than tweaking existing packages. We both felt that the old model of travel agents and packages trips did not meet the needs of a growing market of independent travellers who don't want cookie-cutter experiences, whose needs are better serviced by a breed of travel professionals that are willing to devote the time to understand the client's desires as well as to invest time in making new discoveries in various destinations. We both spend a lot of time with our clients to get all the details sorted (how many travel agents will also recommend the right kind of restaurants and make the booking or arrange to have your luggage shipped from point to point during a long trip?), but we also have to spend more time on the road finding the gems, or in Tufflepig's case, the truffles. So Charlie and I spent a good part of our conversation swapping travel addresses and sharing experiences. Anyway, I hope I'll continue to have such surprising meetings. It's exciting to see that the acceptance and demand for bespoke travel planning services is growing. I'm starting to see clear, blue skies...
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